Benchmarking e-government - comparative review of three international benchmarking studies.

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Title: Benchmarking e-government - comparative review of three international benchmarking studies..
Author(s): Lasse Berntzen and Morten Goodwin.
Published date: February 2009.
Published at: The Third International Conference on Digital Society ICDS 2009 2009

Abstract


This paper makes a range of comparisons between egovernment developments and performance worldwide. In order to make such comparisons, it is necessary to use a set of indicators. This paper examines the evolution of indicators used by three widely referenced international e-government studies, from the early days of e-government benchmarking until today. Some critical remarks related to the current state-of-the-art are given. The authors conclude that all three studies have their strengths and weaknesses, and propose automatic assessment of e-government services as a potential solution to some of the problems experienced by current benchmarking studies.

The author of this document is:
Morten Goodwin
E-mail address is:
morten.goodwin circle-a uia.no
Phone is:
+47 95 24 86 79